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WebSep 20, 2024 · These enhancements have resulted in meaningful and sustainable positive change in CMP’s approach to customer service. Today’s filing notes that CMP is: Answering more than 87% of customer calls within 30 seconds. Providing timely, accurate bills over 99 percent of the time. Proactively applying a $25 credit to any bill that is not … WebJan 6, 2024 · “CMP also did not acknowledge that they have a systemic billing flaw that caused their customer service representatives to insist – even when challenged – that we had late payments,” co ... golden choice corby
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